Commonly Asked Questions
What is your return policy, and can I return products?
The TOTCA Company have a 100% guarantee, if you aren't satisfied with the products or service for any reason at all,
please contact us @Â https://iamyourtotca.wixsite.com/website
or you can message us on our Facebook page: https://www.facebook.com/IAmYourTOTCA and we will take care of you.
How can I track my order?
To track an item, go to https://iamyourtotca.wixsite.com/website and enter your Order-ID and the email address you used to place the order. If you can't find this information - or want to learn more about this process - please check out our Facebook Page:Â https://www.facebook.com/IAmYourTOTCA.
Can I cancel my order?
You can cancel your order immediately if you feel any discomfort or not interested with our product. Due to circumstances, if the order arrived on the due date and you management to cancel it late, we are not liable to refund your order.
Do you ship Internationally?
Due to the fresh nature of our products, we currently only ship within the Metro Manila. We also provide delivery services to Luzon, Visayas, and Mindanao.