Customers and Value Propositions
· Our customers are:
Resellers are the ones who provide goods, in order to promote their benchmark products that will benefit and satisfy the customers. In addition, because of the cheap and may online choices, they can resell it again for new buyers where they can still earn.
The company chooses students who want to buy school supplies for their studies; This online E-Commerce is a good help, especially when there is a pandemic because they can’t get out of their homes; we will help them provide what they need.
One of the potential buyers of this platform is the parents; they have a lot to like and buy for their families. These products are suitable for them. The company is happy to serve parents and families.
· In needs to select functional benefits that have the greatest impact with customers and support a strong position relative to competitors, the emotional benefits which do include the "feel-good" and "satisfaction" factor when offering service, and to provide an opportunity for someone on such field or place to communicate and socialize with others who need to have a platform to gain exchange information.
· The potential gain they seek that makes this important is the satisfaction, substantial, and appreciable reviews of the customers for the e-commerce business.
· The pain relief that makes this important is the easy accessibility and distinguished approach of a shopping system of the business to the shoppers.
· Our customers are dissatisfied with existing solutions because the survey also reveals that the top three causes of customer unhappiness when shopping online are when a site uses pop-ups and advertisements (49%), when a site or app crashes during checkout (48%), and when a discount code doesn’t work at checkout (45%). Other leading elements of online shopping that make people unhappy include when a website or app goes offline (23%), and when a customer can’t find what they’re looking for (42%).
· Our solutions are to listen and put ourselves in his or her shoes - we need to understand the problem and see it from the customer's point of view before reacting. In that way, the company will find the median between needs. Besides, unhappy customers can be a goldmine on how the company can improve the product or service.
· It delivers on the job to be done by having a freewheeling yet professional interaction with customers, go an extra mile to delight the customers, never lose focus from the customer's requirement and always give correct and complete information, by that matter provide alternatives or realistic turn-around time when unable to immediately deliver the expectations.
· It delivers the desires gain by addressing the convenience of the customer by having easy access to what they actually need
· It delivers the desired pain relief by giving the customers a reliable and quality handling of the products that they buy. Also, it would not going to be hassle for them just to have the product but they will receive it by delivering it to them.
· Customers prefer our solution because of the company's resiliency and good customer service. It will give them an easy and frictionless experience; their values are congruent with the company. It offers low prices because the loyalty to the company is because of cost, not the company. The company always answered customers' whys and how the company ties in with trust, reputation, and consistency.
· We make money from our seller who introduce their products to our e-commerce business to promote their benchmark. Also, from buyers paid through online transaction or cash on delivery.
· Customers are willing to pay through online transactions such as; paymaya, g-cash, paypal, etc. for our solution.
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